Any questions? Call 0800 612 7025
Any questions? Call 0800 612 7025

Terms & Conditions

The work we do for you is governed by these terms of business and any agreed written variation. This is an important document. Please keep it for future reference. Wellington Parker London Ltd. In these terms of business “we” or “our” refer to Wellington Parker.
No member, consultant or employee of Wellington Parker London Ltd will have any personal legal liability for their work whether in contract or negligence. In particular, the fact that an individual member, consultant or employee signs in his or her own name any letter or other document in the course of carrying out that work does not mean he or she is assuming any personal legal liability for that letter or document.

We provide inventories, check in, check out and mid term inspection reports. We use fully qualified subcontractors for Gas Safety certificates, EPCs and Portable Appliance Testing.
Inventories will include utility meter readings, with the exception of meters where access is not possible or arranged prior to the time of the appointment.
We are prepared to compile inventories with either the landlord or tenant present. We will only report the condition of the property as it is seen at the time of the inspection. It is advisable to have all maintenance or cleaning work finished prior to an inventory appointment.
Our employees will not inspect loft or attic spaces. Cellars can be inspected by arrangement at the time of booking.

PARKER POINTS will be calculated on a quarterly basis. These can be redeemed for vouchers of your choice or discounts on our services once calculated. Parker Points cannot be collected when other discounts have been applied.

Booking an appointment for any service that we provide can be made by email or by telephone 0800 612 7025.
At least 24 hours reasonable notice is preferred. We will endeavour to accommodate bookings made within this time frame, however, on occasion this may not be possible.
Our office hours are Monday to Saturday 9am – 6pm. Sundays, evenings and Bank Holidays are available by arrangement and are subject to an additional charge of £30.

All bookings cancelled with more than 24 hours notice will receive no cancellation charge. Same day cancellations will result in a cancellation fee of 50% of the price.
Cancellations where a tenant or landlord fails to show at the property, resulting in an aborted inspection, or if a member of our staff arrives at a property and cannot gain access for whatever reason, the full fee will be charged to the agent. If a member of staff waits for longer than 15 minutes and deems the inspection aborted, the full fee will be charged to the agent.

We will invoice on a weekly basis. Payment terms are 7 days. The payment due date will be clearly displayed on each individual invoice.
All works booked by the agent will be invoiced directly to the agent and not to the landlord. Private landlords are required to pay 50% of the price upon booking.
We ask that the payment due dates are rigorously adhered to. Interest will be charged on a daily basis at the official rate payable on judgement debts (which will be calculated at 4% over the standard base rate) and we may also be entitled to:
recover any costs we incur in collecting the overdue amount do no further work for you until we are paid in full retain all reports until we are paid in full
Payment can be made via bank transfer or cheque. Payment details can be found on each individual invoice.
If we are asked to act as witnesses before court, our standard charge is £30 + VAT per hour (including travel time) per individual, plus all travel and reasonable sundry expenses incurred.

VAT is payable on fees and expenses at the current rate.

We have a duty to act on your reasonable instructions, subject to our professional duties as inventory providers. Our relationship is with you, and we owe a duty of care only to you. No other person may rely on our advice or on these terms without our prior written agreement.

Despite our best efforts we may make a mistake, by which we mean any breach of our duties to you. If we do, and are liable to compensate you, you agree that our liability is limited in the following respects:

It is Wellington Parker London Ltd that is liable, not an individual partner or member of staff. You agree to make no claim against an individual (except for fraud) Our maximum liability for any mistake (except for fraud) is £1 million
This overall limit applies whether the mistake affects just one piece of work we do for you or several, so long as it is the same or a similar mistake
For the purpose of the overall limit, more than one mistake on a matter or transaction is considered as one mistake

We are not liable to the extent that our mistake results from something you do or fail to do (such as giving us the wrong information, or not giving us information at the time we ask for it)
If others are also responsible for your loss, our liability is limited to our fair share, whether or not you are able to recover the rest from the others

These limits apply to the extent that they are permitted by law. We cannot, for example, avoid full liability if our mistake causes death or personal injury.
If you think we have made a mistake we have no liability for any breach of our duties to you unless you let us know in writing about the mistake within five working days of becoming aware of it, and start any legal proceedings within three months of giving us that written notice.

We will keep confidential all information about you and your business and not disclose it to anyone without your consent. You do consent to that disclosure:

in the proper handling of your work
on a confidential basis to auditors who make random checks of files
to our professional indemnity insurers
where compelled by professional regulations or by law, such as a court order on a confidential basis to any external provider of administration services

If we are compelled to disclose information, or if you ask us to object to disclosure, we may charge for the work involved.

We routinely use email to communicate, and whilst we have normal levels of security in place, you accept the risk that email communications may not be secure.

We investigate any complaint promptly and thoroughly. Please contact us with full details of your complaint.

Although we make every effort to ensure our reports are dispatched within 2 hours of job completion, there maybe certain situations that may permit us from doing so. In such events, our reports will be delivered within 24 hours.

Duty Of Care

All soft furnishings covered by the Act must comply. The relevant items have to be labelled, or the owner is required to contact the manufacturer to supply information as to whether they comply. Anything that is padded, foam, fibre or feather needs to comply. This includes covered bed bases, pillows and cushions, padded stools, dining chairs and seat squabs, as well as sofas, armchairs and beds.

The labels must be permanently attached (swing labels do not count as these are only for point of sale information for the purchaser). The required labels have to be sewn, glued or stapled to the item in such a way that they are not easy to remove. The labels should never be removed. Furniture needs to have a label which carries a batch number.
Beds, covered bases and mattresses are required to carry a British Standard Regulation label. The relevant ones being BS5852 and BS7177. If any other BS number is on the label, this must be stated on the inventory. If an item does not carry the required label it should not be in the property or it should be stated “no FFR label seen”.
An offence is committed if the landlord or agent leaves items in the property that do not comply with the Act.
1. It will be stated on the inventory whether any item that comes under the Act has the relevant and correct label attached. If the relevant label is not seen, it should be stated “no label seen.

2. A disclaimer will be on the report to the effect that although there is a non-specified label attached, it does not mean that this item necessarily complies with the act.

3. Agents will be advised that when compiling the inventory or during check in/out, items will be noted on the report that may not appear to comply with the act.

All gas appliances have to be checked annually for safety and a certificate (Form P12) issued to that effect, which must be given to the tenant. In view of the duty of care we incorporate certificate dates on the inventory report if we have carried out the inspection.

The regulations say that any electrical appliance in a property must be safe. Each item should be labelled to show it has been tested.
There are also provisions about plugs and fuses (Plug and Socket (Safety) Regulations 1994). This says plugs must be ”sleeved” and have the correct fuse for the appliance.
Most inventory clerks are not qualified electricians and cannot check electrical items. A general disclaimer on the inventory will show that no electrical items have been checked by our inventory clerk but we will arrange for items to be tested, if requested.

The Smoke Detection Act 1991 says that all new residential buildings must have mains smoke alarms, one on each floor. Multi-occupation dwellings must also have an alarm.
If a smoke alarm is fitted it will be stated that it is not tested.

The AIIC have informed us that we should no longer call them dilapidation.
A recent court ruling was that dilapidations only apply to the outside of the property, not the interior and contents.

Under our duty of care, we will ensure that the property is left secure when we leave, and all windows and doors are shut and/or locked.